Help

  • Help

    Help

    Can we help?

    Check out the FAQ’s for troubleshooting answers or alternatively, just send your questions to netgigteam@theconvent.net and we’ll respond as promptly as we can.
    We hope you enjoy the performances.

    Regards

    The Convent Netgig team.

  • FAQs

    • How do I buy a ticket to view a live performance?

      How do I buy a ticket to view a live performance?


      1.   Browse the shows
      2.   Make your choice
      3.   Buy your ticket (we accept credit/debit cards or PayPal)
      3b. Keep an eye on the countdown to the live broadcast
      4.   Watch and enjoy!

      Once the live performance has finished you’ll be able to watch it as many times
      as you like for another 7 days, making it a performance you’ll never forget.

    • Can I cancel my purchase?

      Can I cancel my purchase?

       

      You can cancel your purchase at any point up to (but not at) the point of payment.
      Choose your performance wisely.
      Once you’ve made the online payment there’s no going back.

       

    • What happens if a performance I’ve purchased is cancelled?

      What happens if a performance I’ve purchased is cancelled?

       

      If this happens we will notify you immediately and let you know the reschedule date.

    • I have not received an order confirmation?

      I have not received an order confirmation?

       

      Please check your spam/junk filters.
      If you still can’t locate it, please get in touch and we’ll manually check for your order.

  • Contact

    Contact